"It should have been resolved quickly to minimize customer impact." "It shouldn't have happened," he told CBC News in an interview. Rice said the audio issue with the Chiefs-Patriots game and a late start to another game were the results of human errors, and additional checks and measures have been put in place to prevent the problems from recurring. No excuses - it is not how we wanted our journey to start in a country of such passionate fans," he said. "Our debut in Canada did not go as planned. In a written statement, Alex Rice, DAZN's managing director of rights and strategic development, said the issues many subscribers faced last weekend have been resolved. wS7leYwJj2- another case, most of the first quarter of a game between the New York Jets and Buffalo Bills was actually showing a game between the Philadelphia Eagles and the Washington Redskins.ĭAZN's debut 'did not go as planned,' says company Sign up for if you want to experience The like this. In the week since then, he's been airing his grievances and retweeting the complaints of others, many of which have included sharing videos of the issues they've experienced, such as a game being shown vertically. Meade was so infuriated by DAZN's service that he started a Twitter account with the handle after the Chiefs-Patriots game. #DAZN #NFL #PatsVsChiefs /Yl6PJfuYbC- feel like had they got out in front of it and said early on, 'Yes, we're experiencing an issue and we expect it to return soon,' that would have been better than just letting it linger and having comment after comment after comment saying 'I hate this service, there's no audio, I'm going to cancel, this is a scam,'" he said. However, Conrad said he wasn't impressed with the way DAZN handled the online furor when the audio wasn't working for the Chiefs-Patriots game. Kenneth Conrad, who lives in Halifax, said he's experienced some of the issues that have plagued other DAZN users, but said it hasn't been enough "to make the experience unwatchable." (NFL Sunday Ticket, by comparison, was about $35 a month or $200 annually.) ![]() Fans can still watch some NFL games airing on TSN, RDS and CTV, as Bell Media still holds Canada's television broadcast rights. But those looking to watch every live game will need to subscribe to DAZN and access the games through a web-connected device, like a smart TV, smartphone, tablet or gaming console.Ī DAZN subscription in Canada costs $20 a month, or $150 annually, after a free 30-day trial period. In the past, Canadians could sign up for a TV package known as NFL Sunday Ticket, which would give them cable or satellite access to all games, or sign up for the NFL's Game Pass, another streaming program.īut DAZN's exclusive five-year contract means that's no longer available. People who sign up for the service can watch any game live. ![]() The U.K.-based DAZN - pronounced Da Zone - secured the exclusive digital broadcasting rights to all National Football League games beginning this season. It offers time-delayed and with a far, far inferior picture and sound quality," said Sean Meade, of Port Coquitlam, B.C. "I want to be able to watch everything live in true HD. And it hasn't let up.Īudio problems, trouble connecting, poor video quality and some delays of more than a minute compared to cable TV have left many Canadians feeling underwhelmed and furious at the on-demand sports streaming service. ![]() During the NFL's season opener between the Kansas City Chiefs and the New England Patriots last week, a lack of audio during the first quarter for people tuning in from Canada using the streaming service DAZN resulted in an uprising of online anger.
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